Set payment bug on your account

If you lot try to buy something on Google Play but your payment is declined or won't process, attempt the steps below.

If you've bought something then have a problem with or question nigh it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you take a red alarm, enter your payment information and expect for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Endeavour to pay with a different payment method

If there's a problem with one payment method you tin try paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go dorsum to the item yous desire to buy & tap the cost.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add a new 1.
  5. Follow the onscreen instructions to consummate your purchase.

Fix credit and debit menu errors

There may be a problem with your credit or debit menu if you see one of the following fault messages:

  • "Unable to process payment: low card residual"
  • "Unable to complete transaction. Please utilize another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or effort another card"

To set up these errors, try the following steps:

Make sure your card & address information is upward to date

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this information apply Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to employ for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit carte is registered to a different address that tin cause the payment to be declined. Check the zero lawmaking matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method you are trying to use for the buy.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the accost.

So, try your purchase once more.

Submit whatsoever extra information that is requested

If the fault message is followed by instructions for submitting additional information to Google, delight submit it. We will non be able to process the transaction on your account without this information.

Cheque you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to make sure yous have enough to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which crusade the transaction to be declined. Contact the institution that issued your bill of fare to ask about the transaction and see if they know the reason for the reject.

Ready errors with other payment methods (directly carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If yous see "Your payment was declined due to an outcome with your business relationship"

If you lot see this message, it might exist considering:

  • Nosotros saw a suspicious transaction on your payments contour.
  • Nosotros need a little more data to protect your account against fraud.
  • Nosotros need a little more than information to comply with Eu law (Customers from European Marriage member states only).

To aid set these issues:

  1. Go to the payments heart.
  2. Take activity on any errors or requests in the payments eye.
    • Y'all might need to verify your identity earlier y'all can buy annihilation through your Google Business relationship.
  3. Make sure your name, address, and payment information are up to date.

If you are trying to pay by straight carrier billing (pay through your mobile service provider bill)

If you're having problem paying through direct carrier billing, effort the following:

  • Make sure you're connected to your carrier network, straight or past wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If you however have bug, contact your mobile phone service provider for help.

If yous tin can't add a payment method or accept a problem with a dissimilar payment method

If y'all're having a trouble with a dissimilar payment method, get to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide anything that's asked for.
  3. Cheque that your address is up to appointment.
  4. Check that the payment methods listed are the ones you want to use.

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare before yous can use information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous accept multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll find a temporary charge on your carte du jour statement along with an eight-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If y'all attempt to verify the payment method once again:

  1. Confirm which card you lot want to verify.
  2. Bank check how long ago you lot tried to verify your bill of fare.
    • If less than 2 days: Wait upward to ii days.
    • If more than than two days: Cheque your carte statement. You lot should detect a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Bill of fare is grayed out & says "card is ineligible"

You can't use this bill of fare for this purchase. Attempt to make the purchase again with a unlike card.

If the carte you want to use isn't listed, follow the on-screen instructions to add together a new carte du jour.

If you employ dual SIM carte devices

Check if the correct SIM carte is in slot 1 and remove any SIM card from slot 2.

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